Terms of Sale
- Trento Funivie Spa (hereinafter, the “company”), owner of the concession, makes an integrated system of lifts and slopes available to the public in the area of Monte Bondone, consisting of the following:
- Chair lifts: 4.
- Tapis Roulant: 3.
- These general conditions of sale regulate the conditions of contract for the purchase and use of ski passes and pre-paid badges issued by the company. The purchase and possession of a ticket or travel document implies awareness and full acceptance of these conditions of sale.
- Users are obliged to purchase a ticket for their programme of use at the following ticket offices: Vason, Vaneze or online, from the website www.skimontebondone.it . Ski pass prices – which vary according to type and to the age of the user – are provided in the lists on display at the aforementioned ticket offices, or published online at the website www.skimontebondone.it and include VAT.
- Ticket offices accept payment in cash (compliant with the current laws) as well as major debit and credit cards. The Management also accepts payment via bank transfer, which must be sent to and result as paid at the Administration Office before any ski pass can be issued. Any requests for invoices for badges must be made before said badges are issued.
- At the time of ski pass issue, the customer must ensure that the pass complies with the request; no ski passes can be exchanged once the customer has used it to register their first access to the lifts.
- Ski passes are sold on Key-Cards; each one requires payment of a deposit of 5.00 euros, which will be returned if the card is returned intact and in good condition.
- The ski pass, which is a transport document that also serves as a receipt (D.M. 30.06.1992 and subsequent amendments) must be kept for the duration of transport.
- The ski pass or ticket (Key-Card and ID badge) must be presented to lift staff every time they request it for checks of validity, and to ensure the correct identity of the holder.
- Replacement hourly and single-use badges cannot be issued in case of loss. In case of lost ski passes, to obtain a replacement, it is necessary to report the loss to the company, which will deactivate and block the lost pass. In any case, all replacement ski passes are issued directly from the ticket office, exclusively upon presentation, by the customer, of a photograph of said card, which must show the ID code of the card or the booking code in case of online purchase. The charge for deactivating and blocking a lost ski pass and issuing a new card is € 15.00 (non-refundable if the original pass is found) for the season skipass.
- Ski passes that are issued against vouchers will only be provided in the same format stated on the voucher and cannot be changed in any way, even prior to issue.
- The price of the travel document includes the right to carry skis, a snowboard or a small, compact piece of baggage, with a total weight not exceeding 10 kg (provided that this does not prevent easy embarkation on the lift and does not, at the sole discretion of staff, present a risk for lift safety).
- All tickets, single rides included, will expire at the end of the relevant winter season.
- Without prejudice to that stated in Art. 15 below, ski passes are non-refundable in case of illness, accident or for personal reasons of the holder.
- In case of proven SARS-CoV-2 positivity and resulting isolation or quarantine enforced on the customer, the Company, on receipt of valid certification from a doctor and/or of the quarantine/isolation, will refund the unused days of a 2- /14-day multi-day ski pass purchased by the customer, according to the purchase price paid for the ski pass.
- In case of accidents on the ski slopes, duly recorded by the slope first aid staff, the insurance policy “ItasSnow” (available for purchase together with the ski pass, and under the terms and conditions of the policy, which are available in summary form at all company ticket offices and on the website www.skimontebondone.it) includes a partial refund of the insured multi-day ski pass valid for a minimum of three days; it remains understood that anyone accompanying the injured party, even if insured, will not be entitled to a refund on their ski pass.
- Multiple-day lift passes (4 days and more), that are not used following an injury on the ski runs, after the on-the-spot intervention by “alpine rescue” and upon submission of the medical documents issued by a hospital casualty department or trauma centre (not by the tourist doctor) and with prognosis longer than 7 days, can apply to a personal, non-transferable VOUCHER (an alternative to reimbursement, possible only through the ITASNOW policy). This voucher is valid only in the current season, or the next one (2021/22), for the unused days and starting from the day following the injury. The voucher will be issued by Trento Funivie and will be of the MB type for the Monte Bondone passes. Relatives or friends accompanying the injured party will not be entitled to any rvoucher.
Types of Company Ski Pass
- The types of ski pass available (single outward, point-based, hourly, day, multi-day – up to 14 days, seasonal or annual) are stated on the price lists displayed at the ticket offices and published on the website www.skimontebondone.it.
- Multi-day ski passes valid for more than 4 days and seasonal ski passes will be issued with holder’s photograph.
- The price of multi-day ski passes for periods with different rates (e.g.: High Season, Low Season, Christmas – New Year) is calculated based on the period covered by the majority of days; in case the same number of days falls in each period, the higher rate will apply.
- Differently able people who, at the time of purchase, provide documentary proof of disability of 50% or more, or between 20% and 49% will be entitled to a discount on list prices of 50% and 25% respectively:
- on ski passes valid from 1 to 14 consecutive days
- Reduced rate ski passes for senior, super senior, junior and children are issued in person on presentation of proof of age.
- Internal seasonal ski passes and/or and/or seasonal or annual Superskirama passes, entitle the holder to access – as a result of exchange agreements in being between lift companies, and within the programme of lift and slope operations as decided by the management of each of the aforementioned companies – to working lifts in the ski area of reference during the 2020-2021 skiing season. The 2020-2021 skiing season – without prejudice to the decisions of the management of each of the lift companies regarding the start and end dates of same on the relevant lifts – will be 60 days (80 for Superskirama ski passes), not necessarily non-consecutive – of access to the lifts in operation for the period from December 2020 to April 2021, it being understood that: the operation of all lifts and skiing on all slopes in the ski area of reference cannot be guaranteed; in case of single lifts or groups of lifts being in operation for a period exceeding 60 days (80 days for Superskirama ski passes), the seasonal ski pass will remain valid for said further period; in the event that lifts are closed for safety reasons linked to the SARS-CoV-2 virus and the 60-day period for the ski pass (80 for Superskirama ski passes) cannot be used, the customer will be refunded an amount according to the price of the ski pass and the number of days not used compared to those guaranteed.
- The Superskirama seasonal or annual ski pass also offers a choice of 5 days in the “Dolomiti Superski” area on lifts according to same; the 5 days of validity for the “Dolomiti Superski” area are automatically enabled for the annual ski pass without the need to request individual daily passes. Any misuse of the annual ski pass will lead to its immediate withdrawal and also to cancellation of any days not used in the “Dolomiti Superski” area. In case of loss of the annual Superskirama badge on the “Dolomiti Superski” pistes, since this cannot be checked by “Dolomiti Superski” staff, it is not possible to issue any replacement ticket for days not yet used in the area. Any daily tickets purchased following the loss of an annual Superskirama pass in the “Dolomiti Superski” area will not be refunded.
Lift Operation Schedule
- The lift and piste operation of the company and that of the lift operators in the ski area covered by the ski pass is decided by the company management and the management of each of the lift companies. The cost of the ski pass is not linked to the number of lifts and slopes open to the public, but to the possibility to ski with at least two lifts open. The operation of all lifts and skiing on all slopes cannot be guaranteed;
- The company is not in any case liable, and therefore, no refund (total or partial) or replacement of the ski pass is owed if, due to unforeseen events which in no way depend on the company’s wishes (for example, but in no way limited to, excessive wind, lack of snow or the occurrence of an unforeseeable technical problem, the repeated and unannounced suspension of electricity) or due to competition events or training, the lifts or some of the slopes should be closed fully or in part. The company can also not be held liable and therefore, no refund and/or compensation is owed in the event that, due to the closure of lifts on account of force majeure, the skier should incur costs to return to his/her residence or departure point.
Rules for Lift and Slope Use
- Lift users are obliged to comply with the transport rules and guidelines, as displayed at all lift departure stations; lift users are also obliged to follow the regulations of the competent authorities in the interests of safety and smooth transport, and all other instructions that may be given by lift employees in order to prevent accidents.
- Skiers are obliged to comply with the signs in skiing areas and on lifts. The level of difficulty of each slope is to be considered a guideline only. Each level is shown on panoramic signs in the vicinity of the main departure stations, on ski maps available at all the open ticket offices, as well as on the round coloured signs alongside all ski runs. In the interests of their own safety and that of others, skiers are expected to evaluate whether the degree of difficulty of the slope is in line with their ability. For safety reasons, it is prohibited to use the slopes after the lifts have closed and, in all cases, where closure signs are on show. In case of breach of Art. 30 ter “Skiers’ Conduct” of the Regulation for execution of provincial law no. 7 of 21 April 1987, and subsequent amendments, ski passes may be withdrawn by the company or security forces.
- Children under the age of eight years may only use the lift if accompanied by an adult; no proof of age is required for children more than 1.25 metres in height (Min. Decree 8 March 1999 and subsequent amendments). It is understood that with the purchase of a child’s ski pass or acceptance of a free ski pass, the purchaser and/or person accepting the pass will accept all liability regarding the use of lifts and slopes by the minor, who will use said pass under the direct supervision of the purchaser and/or person accepting the pass.
- Customers undertake to comply with all of the regulations in place to manage the COVID-19 pandemic and specifically, at the time of purchasing tickets or collecting any badges for lift use, they must be liable for and informed of their health condition and that of their family unit (understood as people with whom they share confined spaces, such as means of transport, hotel rooms, living units, etc.), undertaking, if this is not the case, not to use lifts and to report any symptoms, as necessary.
Concluding from this, by accessing lifts:
- they state the non-existence of symptoms known to be traceable to the COVID-19 pandemic, for themselves and their family unit (understood as people with whom they share confined spaces, such as means of transport, hotel rooms, living units, etc.);
- and they undertake to comply with the regulations put in place to deal with the epidemiological emergency of COVID-19 as they come into force.
- In case of discrepancies between the languages of these general conditions of sale, the Italian version shall prevail.
- The company has put in place the measures required by the new General Data Protection Regulation (GDPR 679/2016), as per the policy statement displayed at ticket offices or on the company website skimontebondone.it .